FAQ's

   1. Do I have to be a contractor to apply for a credit account? 
    2. How do I apply for an account? 
    3. Do you have certain sales associates to handle certain products?
    4. What is your return policy?
    5. Do you deliver? 
    6. Is there a charge for delivering? 
    7. Do you deliver out of state?
    8. Do you have the new ACQ treated wood? 
    9. What is the difference between CCA & ACQ?
    10. Do you sell fences, grain or feed?
    11. Can I place my order through the internet?
    12. Hours of operation?
    13. What Credit Cards do you accept?
    14. Can you recommend contractors for projects?
    15. Do you cut wood to size?
    16. Can I view the site in a different size?

    1. Do I have to be a contractor to apply for a credit account? 
           
        Anyone can open an account, providing your credit is in good standing and it is used on
        a regular basis.  After 6 months of no usage, the account is automatically closed.
       
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    2. How do I apply for an account?
           
        We have a credit application that needs to be filled out.  We need a personal guarantee   
        signature on the application.  If the application is completed with the information that is
        required, it should take 1-2 days to hear back from us if the account is open.
        To print out our form please click here. (It can also be filled out and then printed)

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    3. Do you have certain sales associates to handle certain products?   
           
        Even though our sales associates are knowledgeable of all our products, we do have certain
        associates that handle particular products with more expertise in that area.   

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    4. What is your return policy? 
           
        All returns must be accompanied with your original receipt within 30 days of purchase.  It
        must be in the original packaging it came in, unused, undamaged and must be re-sellable.  Some
        specialty product vendors will charge a restocking fee to return it to them.             

        If your order needs to be picked up, there will be a restocking fee.   

        There are no returns on special orders.   

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    5. Do you deliver? 
    6. Is there a charge for delivering? 
    7. Do you deliver out of state?
           
        We deliver within a 60 mile radius if the order is large enough, but we do not go out of state. 
        Also, depending on the size of the order, we reserve the right to an appropriate delivery
        charge.  Please inquire when placing your order.     

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    8. Do you have the new ACQ treated wood? 
    9. What is the difference between CCA & ACQ?
           
        There are currently two types of chemical preservatives used in pressure treated wood.  CCA
        (Chromated Copper Arsenate) was the most common, but it has been phased out for most
        applications.  ACQ (Alkaline Copper Quat) pressure treated wood is the other type of
        treatment.  This treatment method uses different chemicals which many people believe to be
        safer than CCA treated wood. 

        The two other major manufacturers of wood treatments have also introduced their alternatives
        to CCA treatments. 

        Osmose has introduced Naturewood ™ or NW100.  More info can be found at: 
        Osmose NatureWood

        Arch Wood Protection, Inc also has a CCA alternative formulation being offered under the
        brand name Wolmanized Natural Select™.  More info can be found at: 
        Wolmanized Natural Select 

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    10. Do you sell fences, grain or feed?

          Not anymore.

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    11. Can I place my order through the internet? 

           No, not yet.

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    12. Hours of operation?

           The lumber yard is open Monday-Friday, 7:00 am – 5:00 pm.  The Kitchen Department is open       
           Monday-Friday, 8:00 am – 5:00 pm, with after hours by
           appointment only.   

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    13. What Credit Cards do you accept?

     MasterCard, Discover & VISA.  

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    14. Can you recommend contractors for projects?

           We can not recommend one contractor over another so we have a list that we can give to you  for
           your use. 

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    15. Do you cut wood to size?

          No, we can cut some pieces of lumber to length for convenience, but we are not responsible
          for exact cuts.  We are not able to rip to certain widths nor can we cut plywood to exact
          dimension.

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    16. Can I view the site in a different size?

           Yes, you can view it in ether 1024X768 or 800X600.
           To find out what your screen resolution is click start, control panel, display, and near the bottom  
           it should say screen resolution.
           Click here to view in 1024X768.

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  Copyright © 2004  [Mast Road Grain & Building Materials Co., Inc.].
  All rights reserved.   Revised: 03/05/06.